Our commitment is to ensure our customers are satisfied with our products. All returned goods must be in its original condition and packaging. We are unable to accept returns without prior authorization from our sales department. However, obtaining an authorization number to return a product does not guarantee merchandise will be approved for a refund or credit until carefully inspected. Returned items may be subjected to a 20% restocking fee.
If merchandise is received damaged or missing Mannequin City has to be notified 48 hours by email. If damaged, we would like pictures when possible.
No returned merchandise will be accepted after 30 days unless full agreement has been established between the parties. Please be sure to obtain a Return Authorization Number (RAN) and clearly marked on the return label. Orders returned without the proper agreement or Return Authorization Number (RAN) will not be accepted as being returned to sender.
DO NO ACCEPT ANY MERCHANDISE THAT HAS DAMAGE OF ANY TYPE VISIBLE
*****Custom order or special orders have a “NO RETURN” policy!*****
Returned merchandise must be received in “AS NEW” condition including all accessories, cables and all items in the original packaging.
We carry a complete range of supplies including grid wall, grid slot panels, panels, retail displays, store fixtures, jiffy steamers retail fixtures trade show displays garment rolling racks garment, clothing racks, display fixtures, showcase transport, bags display cases, mannequins, price marking and tagging equipment, etc. Please contact us for further information.
*****Prices are subject to change without notice*****
All custom orders require a 50% deposit for non-stocked items reason being it’s specially ordered from our sources of supply with a NO RETURN policy on special orders.
WEBSITE MERCHANDISE SPECIFICATIONS
Every possible effort has been made as the accuracy of sizes, colours, of product lines accepting no responsibility when errors of this nature occur. Customers requiring absolute confirmation of a products specifications need contracting us in writing requesting what they call me.
Prices are subject to change at any given time without notice for numerous conditions outside our control in Canadian Dollars with every effort possible made keeping website pricing current.
All transactions are on a cash basis accepting Visa, MasterCard, Amex and Discover with no COD shipping.
Please contact us via email or by telephone if you have any questions.